At Microsoft, you’d probably not expect some weird job titles. But, deep in the Xbox Live team there is a team of “Unicorn Ninja’s” to help keep you safe and enjoy your online experience. They help keep hackers, cheaters, and those that keep you from enjoying your game (screaming obscenities, etc.) at bay. So, if you’ve had a close call with them, you probably weren’t doing something right on Xbox Live.

Day in and day out, the inboxes of Erickson and his fellow enforcers are piled high with stacks of complaints about offensive behavior, speech, and materials. They dutifully sort through it all and decide what’s next. That could be requiring a user to remove an offensive word or phrase from their profile to – in the more egregious cases – outright banning users.